August Insights
It's hard to believe that the summer has already come and gone - and August was quite a month to wrap it up! The end of summer had us thinking about travel - travel customer service, that is - as well as how Amazon will change the grocery game with the first impacts being felt this week. We shared some valuable insights around in-house contact center trends - check them out and dowload them here - and we closed out August with a bang by celebrating a humbling reward. In case you missed any of it, the direct links are below - we hope you enjoy these stories!
Want to read more of our commentary and insights? Check out all of our blog posts - there may be a topic (or several) that are worthwhile to you and your business!
Sincerely,
Your friends at Golden Gate BPO Solutions
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