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Global In-House Contact Center Benchmark Report – June 2017

Global In-House Contact Center Benchmark Report - Full Report Request

Contact Us for the Comprehensive Report

In Q1 2017, our Advisory Board member Peter Ryan surveyed 300 in-house contact center executives from around the world on various themes that impact their operations on a regular basis.  The results were collected and shared to an exclusive audience of global contact center professionals via a highly successful, invitation-only webinar.

Are you interesting in seeing the full 70-page report of findings?  Simply fill out the information to the right and a member of our team will be in touch.  In this thought-provoking report, you can see how your operations compare to those of your peers in areas such as:

  • Budget flexibility
  • Operational challenges
  • Digital channel adoption
  • Automation trends
  • Most favored offshore delivery locations

This report will help you gauge if you're facing the same challenges and seeing the same trends as other contact center decision makers and executives.  With your submission, a a member of our team will contact you on how you can receive a copy of the full report.