Global In-House Contact Center Benchmark Report - July 2017

Download the Report Highlights

In Q1 2017, our Advisory Board member Peter Ryan surveyed 300 in-house contact center executives from around the world on various themes that impact their operations on a regular basis.  The results were collected and shared to an exclusive audience of global contact center professionals via a highly successful, invitation-only webinar.

We are happy to share an excerpt of highlights from the comprehensive report.  These thought-provoking highlights feature a sampling of information that includes: 

• CRM budgets
• CRM budget priorities
• Agent attrition levels
• Current pressure points
• Data and analytics usage
• Delivery point assessment

Are you interested in seeing how your operations compare to your peers, if you're facing the same challenges as them, and experiencing the same trends as other contact center decision makers and executives?  Simply fill out the information to the right to download your copy!