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Hello,

This week is the first official week of summer, and we're changing things up a bit to kick off the season. In this month's newsletter we're sharing our favorite blog posts of the past month with you - directly in this email - in case you missed them. Check out the posts below, which provide insightful views and tips regarding the customer experience, customer service and outsourcing industries.  

Want to read more of our commentary and insights?  Check out all of our blog posts here - there may be a topic (or several) that are worthwhile to you!

And of course, next week is Call Center Week in Vegas - we're excited for this year's event and look forward to seeing our friends and colleagues there!  Want to meet in Vegas?  Drop us a line here and we'll make it happen.

Sincerely,

Your friends at Golden Gate BPO Solutions

Want to read our insights as soon as they're published?  Follow us!

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The Dynamic DR

Read more on why the Dominican Republic has become one of the most exciting and sustainale nearshore contact center delivery point locations.

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Servicing the Sharing Economy

You are hardly alone if you haven't heard the term “sharing economy" used very often - but chances are you are part of the growing customer base. Here are some insights into how this industry must address customer experience to create loyalty.

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The Telco Customer Service Struggle is Real

When you combine shifting product and service lines coupled with rapidly evolving consumer expectations, keeping telco end-users happy is no easy feat.  Read more on why telco providers must get creative in how they deliver high quality and cost effective customer service.

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