June Insights

Our favorite customer experience and outsourcing topics of the past month.

Last week was the official start off summer, and we're changing things up a bit to kick off the season. Each month we'll be sharing our favorite topics from previous weeks all in one spot - below you'll find links to just a few of our favorite blog posts in case you missed them. Feel free to check these posts which provide insightful views and tips around the latest in customer experience, customer service and outsourcing.

Want to read more of our regular commentary and insights? Check out our full blog here to see all of our past blog posts, news and articles - there may be a post (or several) that is worthwhile to you!

The Dynamic DR - Why the Dominican Republic has become one of the most exciting and sustainable nearshore contact center delivery point locations.

Servicing the Sharing Economy - You are hardly alone if you haven't heard the term "sharing economy" used very often - but chances are you are part of the growing customer base.  Here are thoughts on how this industry must address cstomer experience to create loyalty.

The Telco Customer Service Struggle is Real - When you combine shifting product and service lines coupled with rapidly evolving customer expectations, keeping telco end-users happy is no easy feat.  Read more on why telco providers must get creative in delivering high quality customer service.

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